A little hammer. A helping hand.
Meet Fixa.
Your home-service
AI bot.
Fixa is the AI bot inside the FixerUp app. Ask about a home issue, get help finding a pro, and bring in our support team when you need a person. You don’t have to figure out every next step alone.
We currently serve the Seattle Metropolitan area.
Small hammer. Real support.
Look for Fixa, our little hammer character,
inside the FixerUp app.
Three ways Fixa helps
A response. The right pro.
People when you need them.
Ask your question.
Fixa responds within 1 hour. Describe what is happening, share the details and get help understanding the issue. Fixa answers what it can and helps arrange the next step when a person needs to weigh in.
You have a place to ask, even while your pro is busy.
Get help finding a pro.
Tell Fixa what you need, where your home is and when you need help. It gathers the context and coordinates with FixerUp to find a suitable pro and involve them in your project.
Help moving from a concern to a service request.
Bring in the team.
Need help with scheduling, a project concern or a question Fixa cannot resolve? Fixa brings in a FixerUp team member. Questions requiring professional judgment are coordinated with your pro.
Human support and help following through.
Less chasing. More help moving forward.
You shouldn’t have to
chase every answer.
Coordinating it yourself
Another call.
Another wait.
Your pro may be on a job when you call. You may have to wait for a callback, repeat the details, and follow up again when a new question comes up.
- Waiting for a callback
- Explaining the context
- Following up yourself
With Fixa + FixerUp
A place to ask.
A team to follow up.
Fixa gathers your question and project details, and answers what it can. FixerUp coordinates the questions that need support or your pro, so you have help keeping the conversation moving.
- Context gathered
- Right person involved
- Follow-up coordinated
A pro can be busy working on-site. FixerUp gives you a place to bring the question and help coordinating the next response.
One platform. Clear roles.
Fixa starts the conversation.
FixerUp brings the help together.
FixerUp is the home-service platform. Fixa is its AI bot, inside the app. Network pros do the on-site work, and FixerUp team members provide human support. Your project stays on FixerUp from the first question through scope, pricing, installation, sign-off and payment.
Fixa
Your AI bot in the app
Understands your request, gathers the details, answers questions it can and helps coordinate the next step.
Your pro
The professional doing the work
Assesses the home, confirms technical details, answers questions that need professional judgment and completes the agreed work.
FixerUp team
People to help you move forward
Joins when you need human support, helps with scheduling or project concerns and follows up with the pro.
Know what comes next
A first response.
Then the right follow-up.
Fixa can explain and organize. A pro confirms the technical details. The FixerUp team helps with coordination and support. When the answer needs a person, you have help getting the question to them.
Our response commitments
- Within 1 hour
- Fixa responds to your question with an answer it can provide or a next step for getting the right person involved.
- Within 1 business day
- A reply from the pro for questions that need their input, coordinated by FixerUp.
A first response is not a completed repair or an immediate professional assessment. Pro availability and appointments are confirmed for your project.
See it in a homeowner’s story
A leaking water heater.
Help through the whole project.
See how Fixa helped a Bellevue homeowner understand the concern, start a service request and coordinate questions during installation.
A few things to know
Questions about Fixa.
What is Fixa, and how is it related to FixerUp?
Fixa is the AI bot inside the FixerUp app, represented by our little hammer character. FixerUp is the home-service platform that brings the project, network pros and support team together. Fixa helps you use that service; it is not a separate contractor or a separate app.
How quickly will Fixa respond?
Fixa responds within 1 hour. It answers questions it can handle and helps coordinate with a pro or the FixerUp team when their input is needed. A first response is not a guarantee of a complete technical answer, a confirmed appointment or a resolved issue within that hour. FixerUp coordinates a pro reply within 1 business day for questions that need the pro.
Can Fixa help me find a pro?
Yes. Describe the issue, share your location and explain your timing needs in the FixerUp app. Fixa gathers that context and helps coordinate with FixerUp to find and involve a suitable pro. Availability and the appointment time are confirmed for your address and project. We currently serve the Seattle Metropolitan area.
What happens if my pro is busy or I need human support?
Bring the question to Fixa in the app. Fixa gathers the relevant project details, answers what it can and brings in a FixerUp team member when you need support. For questions only the pro can answer, FixerUp coordinates the follow-up so you have help getting the next response. A pro may still be working on-site and unable to answer a call immediately.
Does Fixa replace a professional assessment?
No. Fixa can help explain general concepts and prepare information for a pro, but it cannot inspect your home or verify equipment safety remotely. Your pro confirms installation requirements and technical decisions. Fixa is not an emergency response service.
