Privacy Policy

Effective Date: January 1, 2026 · Last Updated: October 5, 2026

This Privacy Policy explains how FixerUp Inc ("FixerUp," "we," "us," or "our") collects, uses, shares, and protects information when you use our mobile applications, website, and related services (the "Services").

Contact

FixerUp Inc

500 108TH AVE NE, Bellevue, WA 98004, USA

Support: support@fixerupus.com

Information We Collect

  • Information you provide (such as phone number, email, and account details).
  • Information generated when you use the Services (such as usage logs, diagnostics, and crash reports).
  • Device and technical information (such as device model, operating system version, IP address, and identifiers used for security and fraud prevention).
  • For SMS account verification and Business Line service messaging, we collect your phone number and may collect message delivery metadata such as timestamps and delivery status.
  • Location data. With your permission, our mobile applications access your device's location (precise and/or approximate), as described in the "Location Data" section below.

Location Data

The FixerUp mobile applications access location data. If you grant the app location permission, we collect your device's precise location (e.g., GPS) and/or approximate location (e.g., from Wi-Fi or network signals) while you are using the app. We use this location data to:

  • Show you nearby projects, service requests, and fixers relevant to your area;
  • Match seekers and fixers based on service area and estimate distance and travel;
  • Improve the relevance and quality of search results and recommendations; and
  • Help detect and prevent fraud and abuse.

We do not collect location data in the background; location is accessed only while you are actively using the app. We may share location data with service providers that support these features (such as mapping and geocoding providers) solely to operate the Services; we do not sell your location data.

Granting location permission is optional. You can enable or disable the app's access to location at any time in your device settings (for example, Settings > Apps > FixerUp > Permissions on Android). If you disable location access, some features (such as finding nearby projects or fixers) may be limited or unavailable.

How We Use Information

We use information to provide and operate the Services, create and secure accounts (including OTP/2FA verification), enable service-related communications between you and your Pro, match seekers and fixers (including by using location data as described above), prevent fraud and abuse, provide customer support, improve performance and reliability, and comply with legal obligations.

How We Share Information

We may share information with service providers that help us operate the Services (such as cloud infrastructure providers, SMS delivery providers, and analytics/crash providers) and with telecommunications carriers as needed to deliver SMS messages. We may also share information to comply with law, respond to lawful requests, or protect the rights, safety, and security of users and FixerUp. We do not sell your personal information.

Data Retention

We retain information for as long as necessary to provide the Services and for legitimate business purposes such as security, compliance, dispute resolution, and enforcement of agreements. Verification and security logs may be retained for a limited period.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is completely secure.

Your Choices

You may be able to update certain account information in the app. You can request access or deletion (where applicable) by contacting us at support@fixerupus.com.

Children's Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Updates

We may update this Privacy Policy from time to time. We will post the updated policy and change the effective date.

SMS Privacy Notes

We use SMS for OTP/2FA account verification and for service-related conversations between homeowners and their Pros through FixerUp Business Line. Business Line messages include appointment confirmations, quotes, job updates and photos, and replies to customer questions; they do not include marketing or promotional content. Message and data rates may apply. Reply STOP to opt out and HELP for help. For support, contact support@fixerupus.com.

The Business Line consent form is currently a preview. Entries stay in the page while you review them; they are not submitted to a server, retained by this form, or used to enroll you in messages. When web signup is activated, consent records will include your name, mobile number, identified Pro and service request, consent wording and version, source page, and recording time to document your choice. Providing a phone number or placing a call alone does not enroll you in service texts.

Mobile information and SMS opt-in data and consent are not sold or shared with third parties or affiliates for marketing or promotional purposes. Service providers may process this data only as necessary to store consent and deliver messages; they do not receive permission to use it for their own marketing. These restrictions apply notwithstanding the general sharing provisions above.

When web signup is activated, SMS consent records will be retained for service, compliance and dispute-resolution needs, with access restricted to authorized personnel and service providers. To request access, correction, deletion, or withdrawal of consent, contact support@fixerupus.com.

For details, see the FixerUp Business Line SMS Terms.